There are no refunds, seating exchanges, or seating upgrades. What is your ticket refund policy? All ticket sales are final. The box office will be CLOSED on Thanksgiving and Christmas Day. On event nights, the box office is open from 10:00 am until one hour after the event begins. To purchase tickets after hours, CLICK HERE. What are the box office hours? Box office hours are Monday through Saturday, 10:00 am to 6:00 pm.